Understanding how we use cookies to keep NiaConnect working.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as login status, language, and display settings) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
We also use similar technologies such as localStorage (used in your browser) for storing user preferences and session state on the client side.
We categorise our cookies into three types:
| Cookie / Key | Type | Purpose | Duration |
|---|---|---|---|
access_token |
JWT authentication token: keeps you logged in to NiaConnect. | 15 minutes (auto-refreshed) | |
refresh_token |
Used to silently renew your access token without requiring re-login. | 7 days | |
nia_user |
Stores your basic profile data locally to avoid repeated API calls on page load. | Session / until logout | |
nia_starred_msgs |
Remembers which messages you have starred in the chat. Stored in localStorage. | Persistent (until cleared) | |
nia_deleted_msgs |
Soft-deleted messages you hide from your chat view. Auto-purged after 30 days. | 30 days | |
| Session cookies | Maintain your browsing session and CSRF protection. | Session | |
| Analytics (internal) | Aggregated, anonymised usage data to help us improve the platform (page views, feature usage). No third-party analytics tools are currently in use. | 30 days |
We do not use third-party advertising cookies. We do not share cookie data with advertisers or social media tracking networks.
These cookies are strictly necessary for NiaConnect to function. Without them, you cannot log in, post content, or use core features. Because they are essential, they cannot be disabled.
These cookies remember your preferences and personalise your experience: such as remembered message stars or chat filters. You can clear these by logging out and clearing your browser's localStorage.
We use aggregated, anonymised data to understand how users navigate the platform so we can improve features and fix problems. This data does not identify you individually.
You can control cookies through your browser settings. Most browsers allow you to:
Instructions for managing cookies in popular browsers:
Note: Blocking essential cookies will prevent you from logging in and using NiaConnect.
NiaConnect currently uses the following third-party services which may set their own cookies or use similar technologies:
We may update this Cookie Policy as our use of cookies evolves or applicable laws change. We will notify you of significant changes via the platform or email. The "Last updated" date at the top of this page reflects the most recent version.
We're happy to explain how any specific cookie works or to help you manage your preferences.
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